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I spoke to many people prior to this and nobody could give me an answer; the same run around that everyone else posted here. He only has TV service and no internet. I contacted HBO Go via their website and they have been very repsonsive but mine is obviously a Verizon issue that still hasn't been fixed. UDB Refresh did it for me as well. But making a deal where the cable companies still handle all the billing for HBO would leave the network with a problem that BusinessWeek eloquently describes thusly: Offer not available in all areas.

HBO and HBO GO

How do I get HBO Go to work on my new Surface?

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Click here to upgrade. Offer for current video customers not subscribing to HBO in good standing. Offer not available in all areas.

I need an account refresh for all of my apps. I cannot log into the HBO-Go Activation app and this thread on the comcast support forum fixed the problem for many others. Rachel Ann was able to get me going quickly and easily. Thanks for not being terrible Comcast! Glad you got it working. Per instructions , went to Http: It immediately acted differently and also worked when I went to Http: Same thing for me.

Earlier message mentioned UDB Refresh. I chatted with Xfinity tech support while logged in to my account. I did a lot of testing have concluded that its a Comcast issue. Also from some testing i have come to understand that the provider has to enable the devices on which it wants its users to use the app.

So in short, Comcast has to enable it on their end. I have a feeling Comcast just does not care and knows that it can get away without addressing this. Shame on all of us for giving them our business!! Need to find another provider. Yup - Same thing here. Comcast support worthless, just verified I have HBO. Did you try to do a full power down and restart of the iPAD?

How did you solve it? Hi guys, I hope this helps some of you. What ended up working for me was signing in with the email account associated with the cable provider Xfinity versus using the user name. This was after I rebooted my phone at least once, uninstalled and reinstalled the app at least 2x which i think both steps were not necessary if I would have just tried logging in via the email account instead of the username.

Also, before i had success with my phone, i ended up logging in via my laptop of course using the email account, which prompted me to try that on my phone and it worked there though I couldn't get the option to cast on my laptop. It is my work laptop so, maybe it's not setup for casting.

Wishing you the best!!! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Had to file a complaint with BBB to get it back being looked in to.

I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums. If you'd like information about the Expert program, you can find it here updated. Because it literally says it on the xfinity log in page for HBOgo on xfinity's website. I'm also having this issue. Did you come to any resolution, Dan? After 4 months I was finally able to log in to HBOgo.

I'm not sure if it was this specific process, or Comcast finally did something after denying it being their log in portal issue for the last 4 months of taking on the phone. Here was the situation for when I was finally able to get it to work: Please try to replicate my results. Already logged in to Comcast email on Chrome on mobile phone. I selected under the chrome settings to request the desktop version. Selected to sign in from the HBOgo drop down. I selected the HBOgo app, and for once it actually worked where it showed me logged in within the app for the first time in nearly 4 months.

Good luck since Comcast doesn't seem willing to admit it's an issue for all of us. I'm having the same issue, this is stupid. Same thing happening to me tonight with my fireTV. For common issues please check our Help Center!

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With HBO GO®, enjoy instant and unlimited access to every episode of every season of the best HBO shows, movies, comedy, sports, and documentaries. HBO GO is free with your subscription through participating TV providers. How do I sign up for HBO GO? HBO GO is a free streaming service that's included with your paid HBO subscription through a TV provider. If you get HBO as part of your cable or satellite TV package, you may have access to HBO GO. And, you can stream HBO ® channels with the DIRECTV NOW app and the HBO GO ® apps. Heads up: If you don’t have TV service, be sure to sign up for a DIRECTV NOW account to get your HBO ® channels.