TotalVPN Review

Setup and interface

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Once done, quit Malwarebytes Anti-Malware. At last, a use for my Starbucks cards! I suggest to all who torrent different thing to use a VPN so that you can secure yourself. Setup is as simple as a quick download and installation wizard. Get Our Best Stories! Advertisements or commercial links.

Servers and performance

Welcome to the Total VPN Help Center

If you need more than that, a multiple devices add-on costs GBP Three VPN protocols are at your disposal: The mobile app only connects through OpenVPN. While that makes it intuitive and easy to use, it sacrifices some features found on more robust apps. Those who pay more get to impose on your leg room.

Obviously, the US catalog of shows was not available from those places. Setup is as simple as a quick download and installation wizard. No activation codes, email verifications, or two-step authentication is required, though the most security-conscious among us might see that as a con instead of a pro. A straightforward list of servers and a connect button are all the user really needs to interact with.

Once connected, an overview of the server, usage, connection duration, protocol, and bandwidth limit unlimited on the paid version are displayed on the home page. The settings tab will link you to your account, set the protocol, and choose whether to run and connect on startup. You can also toggle notifications, marketing messages, and security tips. We turned off the last two to get rid of ads. On the desktop version, the app will run quietly in the system tray.

A right-click will allow you to connect to your starred servers, disconnect, check for updates, and access the settings. The mobile app is equally simple, consisting of a server list and home page with connection details. After installing, the setup process is pretty much the same, only requiring your email and password.

Starred servers will be synced across devices. The site is fragmented with no clear links to pages we were searching for. It could really use a search bar that indexes the entire site. Premium users of Total VPN get access to 33 servers in 27 countries. The US hosts servers in seven cities, while every other country gets one each. A server list on the website will show the current load on all available servers. A few are often over capacity like New York, which is the default server when opening the app, but most could handle a lot more.

So long as you choose your server wisely, Total VPN premium users should have no trouble streaming p video. Normally, I like to play a few rounds of Brawlhalla , an online Super Smash Bros -style fighting game on Steam, to test latency.

The 2 Mbps speed cap is fine for general web surfing. To make the speed tests as empirical as possible, we downloaded the same We performed additional tests conducted at near to the same times without a VPN for a control group. I connected to servers in Miami and Atlanta in the US, which are geographically closest to me, and in London. In the boxplot below, the thick black line represents the median download time, while the red diamond represents the mean.

The difference between using and not using the VPN made nearly no difference. Hopefully, as Total VPN gets more popular, it can maintain these fantastic speeds. Keep in mind that this test is not a definitive indicator of which VPN is fastest. The inherent volatility of the internet adds a significant factor of randomness, so VPN speed tests should always be taken with a big grain of salt. My original location is in Bogota, Colombia, where I run these tests on a 10 Mbps connection.

Those with faster connections may well notice a larger discrepancy in speeds. When the desktop app first launches, the default connection protocol is PPTP. Your first action should be to go into the settings and switch it to OpenVPN. While fast, PPTP has well-documented vulnerabilities and is not considered secure. All servers use shared IPs, which add to anonymity by making it difficult to trace activity back to a single user.

Total VPN will not keep usage or activity logs concerning the content you transmit, but it does keep connection and authentication logs. Activity and usage logs are the biggest threat to privacy, and connection logs are usually not as much of concern. Still, a totally log-free service would have been preferable. The Total VPN website uses some tracking cookies that it in turn hands over to advertisers and possibly other third parties. On the first occasion that I tried it, I waited about 20 minutes before giving up and going to lunch.

On the second attempt, I waited between 25 and 30 minutes before finally getting a response. For an additional GBP 9. First off, like the supercharged servers add-on, users who pay more get better service at the expense of those who pay less.

Everyone should get quick and effective customer service. Once someone finally replied on the live chat, they seemed competent and not like an outsourced one-size-fits-all firm that handles everything from refrigerators to credit cards.

They answered all my questions and were knowledgeable about the product they represented. In-app marketing messages can be toggled off in the app to prevent advertisements.

Advanced users will find it a bit too dumbed down, lacking sufficient configurations and privacy protections. Customer service is slow but knowledgeable. The US hosts servers in seven cities. I started using the free service for streaming no gaming to try it out. It worked fine for me and I never got around to upgrading. About days ago it suddenly stopped letting me log on.

I tried resetting my password, reloading the software and switching protocols but nothing worked. I was getting a few different error messages. Today I finally contacted the Help Center and opened a ticket. Within 5 minutes I got the following response:. We apologize for the inconvenience caused to you. We are no longer offering free VPN service so we have suspended your services.

Also, we are not accepting new paid customers. Please let us know if there is anything else we can help with. Just had the same thing happen to me. Glad i never subscribed. Nevertheless, this is an excellent opportunity to at least try out the service. The paid plan has the premium qualities: You also get access to the full country and server roster. Nevertheless, we feel that at this point in time, Total VPN is a bit expensive for what you get in return. There are three sections reserved for customer service on the official Total VPN website.

Lastly, you can also write an e-mail to establish contact. This means that Total VPN does not have more rare or direct methods of help like a telephone line or remote desktop-oriented communication. This is not anything to frown upon, though — you get quality service for a new company. To sum up, Total VPN is off to a very decent start. Even though they have been in the business for a short amount of time, things already started resembling the top VPN organizations.

We would like to praise the general environment in which you can be a subscriber; all information is presented to you in an accessible and understandable manner. Country selection is also fair , possibly too much for some people already. The free account with no time limit is also something to examine closely.

I took this matter to total vpn customer support, they have the most unreliable customer service! The first time was because my credit card got locked out of their website when I supposedly mistyped a number. The Rep suggested I make a new account with a different email address rather than fixing the issue.

After cleaning my computer, I was able to purchase the upgrade. It states a waiting period of approximately 15 minutes to activate. After waiting the allotted time, I have not been given the upgrade so I contacted again. This time, the rep has asked me for my name, address and password. I said no and there was no more mention of it.

He already had my email address and now wants me to send log files to him. This entire situation seems shady. Later on though they changed…. Furthermore I could not connect to the remaining three 3! When I contacted customer service they did not explain the change in the service nor why I had to upgrade to access the same servers I had already accessed.

So, I requested a subscription cancellation. This provider is total trash. It also works like garbage. Initiated a paid subscription, Had issues even launching their app on OS X This option also allows you only one device connection at a time for each account, but you can use any of the security protocols. The Total Premium is a paid version, it has a monthly subscription fee, but the bright side is that it offers 30 days money back guarantee.

This version allows you to connect to any of the available servers across the world, it has not restrictions on the bandwidth not on data transfer. It supports all security protocols and allow you to connect to three devices with one account. Total VPN is a great tool for internet users who are looking for an easy and affordable way to protect themselves online. For users that have higher expectations can sign up for Total Premium package.

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